Check & Redeem Your Rewards

Checking your rewards balance

  1. First, login to your account at
    1. If you have forgotten your password please use the “Forgot your password” link below the login button.  For more information on resetting your password, please read our quick guide here
  2. Once logged in your personal profile will load – click on the “Rewards” tab (see video if you cannot locate this) to load the rewards window
  3. Your rewards page will load, here you can find:
    1.  your rewards balance
    2. ryour rewards
    3. review your most recent redemption activity

Redeeming your rewards


  1. Have you reached the minimum rewards threshold?
    1. PayPal: £4 minimum (£8 maximum per redemption)
    2. e-voucher: £10 minimum (£10 maximum per redemption)
  2. If you’d like to redeem via PayPal, does your LaunchPanel email address match your PayPal account email?
    1. If not, you’ll need to update your LaunchPanel email address – you can do this from your account.  Please note, for your security your account is blocked from redeeming rewards for 7 days after any change of email address


  1. Follow the “Checking your rewards balance” steps above to access your account and rewards page
  2. Check whether you have accumulated enough rewards to redeem – when available the redemption options will be clickable
  3. Click through to your desired redemption option and follow the instructions to confirm your rewards redemption
  4. Your rewards should reach your PayPal account, or land in inbox (Amazon e-voucher) within 5 working days.  If not, for e-voucher redemption please in the first instance check your junk/spam mail folders.

Has this solved your problem?

If not, please get in touch via our contact form or via email at